Introducing Zeek’s World-Class Affiliate Services Partners…Spectrum & Appollo
Hello Zeek Friends and Family! It is an honor to take a moment to introduce you to the truly fantastic team that
Zeek has chosen for our Customer & Affiliate Services Division. Please take a moment and listen to tonight’s leadership call and “meet” them yourself. Click Here to Listen to the Call!!
Our new call center is live. Call for Information: 888-927-ZEEK(9335)
Call Center Hours Monday – Friday 8AM-5 PM Eastern Standard Time
They are a team of like-minded, skilled CRM entrepreneurs who formed an incredible company and have offered world-class support to some of the worlds top companies and now they are committedly part of the Zeek family and are here to serve you, your teams and your customers with excellence.
We are proud to introduce to you…Spectrum/Appollo:
Spectrum Services/Apollo Network Overview
Spectrum Services & Apollo are international outsourcing partners providing key services to companies who prioritize customer service, demand superior delivery of products and services, and strive to set themselves apart from their competition in all aspects of service delivery.
With locations both in the United States and off-shore, we maintain the flexibility to provide the proper solution in the most cost effective manner for our clients.
Our offerings are designed, scaled, dedicated, and executed to each client’s specific requirements. Our locations allow us to manage cost factors, core competencies, languages, and skill-sets to ensure we exceed your customers’ expectations each and every time.
Spectrum Service’s and Apollo’s executive teams are blended to provide direct operational support and leadership to all our solutions. Our strategic design is intended to provide each client a direct, executive point-of-contact involved in their solution from Day One.
Location and Capability Overview
Apollo provides outsourced customer management solutions for a select group of leading organizations that desire a true partnership and a customized approach to meeting their goals. In today’s highly competitive business environment, “cookie-cutter” customer care solutions are inconsistent with the need for product and brand differentiation.
We work closely with our clients to develop and deliver customized solutions that reflect, extend and enhance their unique brand and position in the marketplace. We focus on learning your business so that we can deliver effective contact center solutions that meet your unique requirements and goals, not just the generic needs of a customer service program.
We have centers in Atlanta, Georgia and Mauritius, Indian Ocean. Each site/location is leveraged based on competencies, cost, and our customer’s strategic vision.
We currently operate in the following industries: pharmaceutical, finance, energy, travel, automotive, telecommunications, legal, real estate management, and a variety of web-commerce activities.
Our customized solutions include: inbound voice, outbound voice, email support, live web chat, and back-office support & fulfillment.
In Atlanta we have 40 stations expandable to over 300. In Mauritius we have 300 stations expandable to over 600.
Key Personnel
The Apollo network possesses a talented and dedicated executive team which brings decades of proven experience in the contact center industry.
In addition, and critical to our strategy and market positioning, our executive team is involved directly in our operations and client service relationships.
• Cyndy Hill: Over 25 years’ experience in the call center/BPO sector. She has worked in the financial, telecommunications, retail, travel, and the pharmaceutical industries. Previous positions include: VP – Global Client Services, VP – Operations, and General Manager. She has successfully managed a significant number of client startups and new site operations. She holds a M.A. degree in Sociology.
• Jerome W. Johnson: Over 25 years managing different businesses including the Consumer Photographic Industry, Software Licensing, and Call Center Management. From November of 2000 to June of 2004, CEO of Upstream, LLC. Upstream was a provider of call center solutions to the on line travel and technology industries. Upstream grew from less than 100 seats to over 2000 seats during that time frame. Customers included Microsoft, Orbitz, and United.com.
• Jefferson Weekley: Over 25 years of experience in large corporation and startup businesses. Industries include beverages, loyalty marketing and call center. Expertise in general management, marketing and business development. Jeff has an MBA from Emory University.
• Mark Hill: Over 20 years’ experience in the outsourcing sector. He has worked in the energy, health, financial, telecommunications and logistics industries. Recent positions include: VP – Global Operations, VP – Logistics, and General Manager. He holds a BS from the United States Military Academy, and is decorated combat veteran.
From the team here at Zeek…we welcome you all to this powerful and rapidly growing family!!
From - http://zeekrewardsnews.com/2012/02/introducing-spectrum-appollo/
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