AlertPay : Customer Support Response Times - Longer than Usual

Customer Support Response Times - Longer than Usual

We are currently experiencing a higher than usual volume of email and phone customer support requests. This means you may be experiencing longer delays in receiving a reply. Please remain patient - if you have submitted a customer support ticket, your query will be addressed as soon as possible. Do not resubmit your request as this will send your request to the back of the line.

If you are calling us with a customer support inquiry, please remain patient - we will answer your call as quickly as possible. We apologize for the increased hold time.

Please note that we are increasing staffing to address this surge in customer support requests and to improve our response times.

Thank you for your understanding and patience!

From - http://blog.alertpay.com/2012/04/customer-support-response-times-longer.html